Collections Manager

Sacramento, CA
Full Time
Sacramento Credit Union
Manager/Supervisor

TITLE: COLLECTIONS MANAGER

STATUS: EXEMPT

DEPARTMENT:  COLLECTIONS

REPORTS TO: VP DIGITAL BANKING & CONTACT CENTER

PAY SCALE: $66,500 to $82,000


 

Sacramento Credit Union is seeking candidates with demonstrated collections department management experience for our Collections Manager position.  The Collections Manager is responsible for the day-to-day management and reporting of all activities pertaining to the collections of the credit union’s loans and negative share draft accounts, including attorney actions, bankruptcy, vehicle repossession, sale of repossessed collateral and foreclosure process.  This position requires knowledge of credit union operations, regulations, credit and collection fundamentals, and the demonstrated ability to manage staff, provide executives with loan collection portfolio performance and process measurement reporting in an accurate and timely manner. 

At Sacramento Credit Union, we believe in diversity, equity and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.



Responsibilities and Duties:

  • *Oversees the day-to-day operations of the department. Monitors and reviews work completed by staff based on productivity standards, effectiveness, accuracy and appropriate handling of delinquent accounts. Evaluates employee performance; ensures staff is competent and motivated.
  • *Ensures loans and negative shares are collected in accordance with the credit union’s policy and procedures and is supportive of the credit union’s strategic plan and direction.
  • *Establish, maintain and update collection policies and procedures. Provide reports based on performance standards to adherence of procedures.
  • *Identifies developing trends and potential loss mitigation measures to minimize losses.
  • *Supports and develops credit union staff with education and direction regarding the collection of consumer debts.
  • *Prepares and/or reviews reports and/or invoices related to the collection of delinquent accounts (collector productivity, collection agency and attorney performance reports, repossessed vehicle sale reports, loan and share draft charge off projection and board reports, delinquent loan status reports, foreclosures etc.).
  • *Works with IS department to ensure the collection system is maintained to meet the credit union’s strategic plan and direction.
  • *Assists the VP of Digital Banking & Contact Center with problem solving and workflow maintenance in order to preserve the quality, accuracy and effectiveness of the collection processing.
  • *Maintains effective communication and working relationships with all members and co-workers.
* Essential Function



Necessary Qualifications:

  • Bachelor’s Degree or equivalent related work experience.
  • 4-6 years collections management experience.
  • Working knowledge of consumer, real estate, foreclosure, repossession and bankruptcy laws. Including but not limited to SCRA, MLA, UCCC and Reese Levering.
  • Working knowledge of managing/supervising the collection of consumer loans and credit cards.
  • Working knowledge of real estate, consumer lending, and credit dispute procedures.
  • Working knowledge of automated loan-processing, collection and phone systems. 
  • Intermediate to advanced Microsoft Office skills.
  • Demonstrated understanding of human resources policies, procedures, issues and regulations.
  • Demonstrated ability to effectively supervise and develop assigned staff.
  • Demonstrated skills in conflict resolution and problem solving.
  • Demonstrated inter-personal communication skills.

Our excellent benefits package includes medical/dental/vision, Paid Time Off, paid holidays, life insurance/AD&D, short-term and long-term disability, 401(k) and more.

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*